Haystack.it is a Zero Knowledge cloud-based platform technologies company enabling solutions for individuals, groups and enterprise that utilize instant messages, backup, sync, share and storage via mobile devices and the Internet. To submit legal process, please begin here.
Due to Haystack.it’s Zero Knowledge privacy methodologies, the company does not have plaintext access to any data a user uploads or shares through the Haystack.it application other than Feedback and Help Request comments. For account purposes, we cannot view account details such as name, email address, mobile number or username, credit card details (if applicable) or billing address (if applicable). Details that are visible to us include items such as account type, date of account creation and account deletion date to allow us to manage the account.
We at Haystack.it believe that everyone has a right to privacy, as well as the choice of privacy. Given this philosophy, our business is designed with such principles; meaning zero knowledge. Haystack.it will response to all law enforcement requests only in the event that Haystack.it is required to do so by law. Haystack.it requires that law enforcement provide the proper and correct legal documents required to obtain information (e.g. a subpoena, court order, or warrant). Haystack.it investigates all requests to ensure they comply with the law. Only after this due process, will Haystack.it show law enforcement that given the nature of our Zero Knowledge platform, we only have the information stated above regarding our users and their data.
For emergency requests relating specifically to customer information, please contact us here.
If you have a hard-copy request that will be sent via postal mail, please use the below information:
Uber Brands S.A Ltd C/O: Haystack.it, Attn: Legal Department, Hong Kong, Tsimshatsui, Kowloon, 132 Nathan Road, Miramar Tower Unit 1010.
NOTE: While Haystack.it agrees to accept service of law enforcement requests by the aforementioned methods, neither Haystack.it nor its users waive any legal rights based on this accommodation.